Basic information about data protection contact form
Data Controller INDUSTRIAS AJA, S.A.
Objective Attend to the request for information by the user.
Legitimacy Consent of the interested party
Recipients No data will be transferred to third parties, except legal obligation.
Rights Access, rectify and delete data, as well as other rights, as explained in the additional information.
Additional Information You can consult the additional and detailed information on data protection via the following link: Information

INDUSTRIAS AJA, SA (hereinafter “INDUSTRIAS AJA”) wishes to inform you transparently, through this Privacy Policy, about all the processing we carry out with your data, the purposes for which we process them and the rights that as a user you can exercise on your personal information, as well as the time during which we will retain your data.

We hereby inform you that by accessing our Website you have user status. As a User, you declare that you have the necessary legal capacity to fully understand and accept the Privacy Policy. This Privacy Policy must be read in conjunction with our Cookies Policy.

Thank you for visiting our website. We hope you enjoy learning about the products and services that INDUSTRIAS AJA offers you.

1. Who is the data controller for processing your data?

This Privacy Policy regulates the use of the website (hereinafter “Website”), which INDUSTRIAS AJA, SA (hereinafter “INDUSTRIAS AJA”) is owner.

The data controller responsible for processing is INDUSTRIAS AJA SA, registered in the Mercantile Registry of Madrid, in Volume 37,342, Folio 170, Section 8, page M-665863, Inscription 2ª, with NIF A-08408312 and registered office at C/Bahía de Pollensa 5, 28042-Madrid,

Users agree to be subject to the terms and conditions set out in these Terms and Conditions, to the extent that they may be applicable.

As a User, whenever you provide us with personal information, you are obliged to ensure that such data is true, accurate, complete and up-to-date. By providing us with your personal information and/or information, you guarantee that the data you provide us with will respond to your identity and that it is current, true and complete at the time you provide it to us. The User shall be responsible for any direct or indirect damage or harm that may arise for INDUSTRIAS AJA or third parties from the breach by the User of the obligation to provide true, accurate, complete and updated information.

INDUSTRIAS AJA will not share any personal information without the prior consent of the affected party, except for those necessary communications that must be carried out to process the request sent by the User, limiting this communication for the purpose that justifies it.

2. What is personal information and processing?

Identifying data or data that identifies a person. For example, the data that can identify a person directly are their first name and surname, while the DNI number can identify them indirectly. The personal information includes information such as mobile phone, email address, date of birth and sex among other information. It could also include numeric identifiers such as your computer’s IP address and information obtained through cookies.

Personal processing is any operation or set of operations that we perform on your personal information, such as, for example, the collection, registration, conservation, use and communication of your data.

3. What kind of information do we collect?

In order to execute/perform data processing specified in this Privacy Policy, we need certain information about you. That is why we collect the information you provide us through the different interaction and communication channels such as information and contact request forms, the newsletter subscription form, the corporate profiles on social networks, etc.

The data we may collect through the above channels are your first name and surname, company name, industry, mobile number, email address, the answers you provide to satisfaction surveys or product reviews, shipping address when it does not match your address, your social network profiles (in cases where you consent to share this personal information with us), information about your use and browsing on the Website (website you visited to reach this website, its layers visited, processes initiated and quit, IP address, type of device from which you browsed, Internet browser used, time that has remained on the Website, etc.). We also store a “session ID” corresponding to an internal code that identifies you as a user, your experience, job position, etc.

4. Through what channels are we gathering your personal information?

You do not need to register on our Website to be able to enjoy and get informed about all the services we offer at INDUSTRIAS AJA. We only gather and process information that you provide us through the following channels:

  • Customer service request forms: where you send us personal information to request information about our products, shipping conditions, payment methods, subscription cancellation methods, etc.
  • Interaction with the Website and with INDUSTRIAS AJA on social networks: through your use of the Website when browsing the website and through the interaction you may have through the corporate profiles of the company on different social networks.
5. What processing do we do with your personal information and for what purposes?

In order to inform you transparently and in detail about the purposes for which we process your data, we have proceeded to separate the information relating to each processing into independent tables. You will thus be able to find all the specific information of each processing that we carry out on your data in its corresponding table.

Each descriptive table of the corresponding processing collects the following information:

5.1. For what purposes do we process your data?

In this column, we explain for what and for what purpose we process your personal information.

5.2. On what legal basis do we process your data?

This column explains the legal basis that allows us to process your personal information. The data protection regulations require that for the processing of your data we have a basis that legitimates such processing. Thus, to process your personal information we rely on four legal bases depending on the activity or processing that we carry out on your data. The legal bases for the processing of your personal information can be:

  • Legitimate interest: As a company, INDUSTRIAS AJA has a legitimate interest in collecting and processing your personal information in order to study and analyse the adequacy of our Website, products and services, whether it suits the needs of our customers and users, or if they must be modified in some concrete aspect or they can be improved to better adapt to those needs. There is also a legitimate interest in maintaining regular contact with you to stay informed about promotional or advertising issues about its products and services. In any case, this legitimate interest is based on an analysis of the proper balance of our interests in dealing with your personal information and your rights and freedoms. The result of this analysis will determine whether we can use your personal information for the processing described in this Privacy Policy (except for the processing of segmentation and profiling for the sending of commercial communications, for which we require your express consent).
  • The fulfilment of a legal obligation: INDUSTRIAS AJA as a company, acts as data controller for your data and that is why we must comply with a series of obligations imposed by accounting, fiscal, consumer, and other regulations. In those cases in which the legal justification of any of our processing is the fulfilment of a legal obligation, your refusal to provide us with any personal information that is legally binding will imply the impossibility of contracting products or services with INDUSTRIAS AJA , since doing so would entail a breach of the regulations to which we are subject.
  • Your consent: In the event that INDUSTRIAS AJA wishes to carry out any processing of your data whose legal justification cannot be based on any of the reasons explained above, we will request your consent beforehand for said processing. In any case, we hereby inform you that in such cases you can always withdraw your consent.
5.3. How long do we keep your personal information?

This column informs you in a general way for how long your data will be kept. The period for which data is kept will depend in any case on the processing that is carried out on your personal information. You must bear in mind that certain accounting, fiscal, consumer, data protection and contract regulations may force us to keep certain customer and user data for a certain time.

5.4. What are your rights?

This column describes the rights you can exercise over your data, based on the processing that is carried out on them. You should bear in mind that depending on the legal basis that legitimises the processing of your data, your rights may be limited. We discuss this aspect in the following section

Next, you will find described in greater detail the different kinds of processing that INDUSTRIAS AJA performs on your personal information:

For what purposes do we process your data? On what legal basis do we process your data? How long do we keep your personal information?
  • Properly process the product purchase and/or subscription to INDUSTRIAS AJA.
  • Manage the effective payment of the product purchased or the subscription contracted
  • Process sending purchased products to INDUSTRIAS AJA.
  • Manage any incidence related to the product purchased or service contracted.
  • Provide customer service answering questions and responding to queries and requests for information through the different channels available.
  • Detect and avoid fraud or any action or illegal use.
  • Submit surveys and evaluations of products, events, etc.
Execution of the existing mercantile contract between INDUSTRIAS AJA and the client. Your personal information will be processed by INDUSTRIAS AJA while the contract for the sale of the product or contracting of the service subscribed by INDUSTRIAS AJA and the client is in force.

Subsequently, the personal information provided will be kept properly blocked during the legally stipulated period of limitation of the actions that may arise because of or in connection with the product purchase contract or service contract subscribed by INDUSTRIAS AJA and the client.

Once the end period for processing the information has arrived, INDUSTRIAS AJA will anonymize or delete the user’s personal information.


– Customer Service Form
– Processing of questions submitted through “Contact”
For what purposes do we process your data? On what legal basis do we process your data? How long do we keep your personal information?
  • The purpose of this processing to handle questions and clarify uncertainties sent by the user.
The legal basis for the processing of your data is user consent. Your personal information will be processed by INDUSTRIAS AJA until you exercise your right of opposition or deletion.

If you exercise these rights, the personal information provided will be kept duly blocked during the legally stipulated term of limitation of the actions that may arise from processing.

Once the end period for processing the data has arrived, INDUSTRIAS AJA will anonymize or delete the user’s personal information.

– Analysis of customer and user data for statistical and business purposes
For what purposes do we process your data? On what legal basis do we process your data? How long do we keep your personal information?
  • Analyze the use and exploitation made by customers and users of the Website and the products and services offered by INDUSTRIAS AJA.
  • Make business reports and statistics.
  • Improve the Website and products and services offered by INDUSTRIAS AJA and adapt them to the changing trend in the activity of customers and users.
INDUSTRIAS AJA’s legitimate interest to learn about and analyse the efficiency of its activity and business. Your personal information will be processed by INDUSTRIAS AJA during the validity period of the corresponding promotion and its claim period.

Subsequently, the personal information provided will be kept properly blocked during the legally stipulated period of limitation of the actions that may arise because of or in connection with the product purchase contract or service contract subscribed by INDUSTRIAS AJA and the client.

Once the end period for processing the data has arrived, INDUSTRIAS AJA will anonymize or delete the user’s personal information.

– Maintenance of updated deletion lists to avoid being contacted if requested by the client or user.
For what purposes do we process your data? On what legal basis do we process your data? How long do we keep your personal information?
  • Maintain an up-to-date list of all those customers and users who have requested the deletion of their data or at some point have opposed us commercial communications.
Legal obligation: Regulation (EU) 2016/679 of the European Parliament and of the Council, of April 27, 2016, concerning the protection of individuals with regard to the processing of personal information and the free circulation of this data and by repealing Directive 95/46/EC requires us to respect your rights and maintain evidence of our compliance of your request to exercise the right of cancellation. We will keep your personal information during the legally stipulated period for the filing of any claim in relation to the effective or poor response on our part to the right of deletion or opposition that has been exercised.

Once the end period for processing the data has arrived, INDUSTRIAS AJA will anonymize or delete the user’s personal information.

– Analysis of use, operation and improvement of the website
For what purposes do we process your data? On what legal basis do we process your data? How long do we keep your personal information?
  • Recognize the user when they return to the Website
  • Facilitate the sharing of Website contents through social networks and communication channels.
  • Adapt the Website to the type of device used by the user.
  • Adapt the Website to the personalization criteria chosen by the user and remember them.
  • Study possible improvements to the Website to optimize the usability experience and implement them.
  • Display correct Website content and content requested by the user at all times.
  • Enable the possibility of sharing Website content on social networks.
User consent We will keep your personal information for the period that each type of cookie needs or until you withdraw your consent or exercise your right of opposition.

Once the end period for processing the data has arrived, INDUSTRIAS AJA will anonymize or delete the user’s personal information.

6. What are your rights when you provide us your data?

Below, we provide you with the rights you can exercise as a user of the website:

Rights What does it mean?
Right of access You have the right to know whether INDUSTRIAS AJA is processing your personal information, and if it is, the right to know what data is being processed.
Right of rectification It consists of the possibility that you can modify those data that are inaccurate or incomplete, and the rectification request must indicate what data you want to be modified.
Right of opposition You can object at any time to our processing of your data. You have the right to object at any time, for reasons related to your particular situation, to the fact that personal information concerning you is subject to processing based on the legitimate interest of the company. INDUSTRIAS AJA will no longer process personal information, unless we certify legitimate compelling reasons for the processing that prevail over their interests, rights and freedoms, or for the formulation, exercise or defence of claims.
Right of deletion This right allows the deletion of your personal information. The data will be kept blocked in a way that prevents its processing, without prejudice to its availability to public administrations, judges and courts, for the attention of possible responsibilities that have arisen from the processing during its prescription period.
Right to data portability You have the right to copy and transfer data from our database to another data controller. It is only possible to exercise this right when the processing is based on the execution of a contract or its consent and the processing is carried out by automated means.
Right to limitation of processing
  • This right allows you to ask us to suspend the processing of your data when:The accuracy of the data is challenged, while INDUSTRIAS AJA verifies that accuracy.
  • You have exercised your right of opposition to the processing of your data, while verifying if the legitimate reasons of INDUSTRIAS AJA prevail over yours as an interested party.

Likewise, this right allows you to request INDUSTRIAS AJA to keep your personal information when:

  • The data processing is unlawful and as an interested party you oppose the deletion of your data and request instead a limitation of its use.
  • INDUSTRIAS AJA no longer needs your personal information for the purposes of the processing, but needs them for the formulation, exercise, or defence of claims.
How to exercise these rights?
You can exercise your rights, sending your request to the following email address or by postal mail, by written and signed request, accompanied by a photocopy of ID or passport, sent to the following address: INDUSTRIAS AJA S.A. c/ Industria 34, 08755-Castellbisbal, Barcelona

Likewise, we inform you that, when INDUSTRIAS AJA has not correctly satisfied the exercise of its rights, you may file a claim with the Spanish Agency for Data Protection (AEPD). If you want to know more information about this right and how to exercise it, you can contact the AEPD:
Tel. 901 100 099 and
C/Jorge Juan, 6 28001-Madrid

7. To whom do we communicate your personal information?

INDUSTRIAS AJA does not disclose the personal information you provide us through the means described in section four, unless it is necessary for the provision of the contracted service such as communication to payment platforms, banks and companies so that transactions can be processed.

Likewise, it is possible that we can communicate your personal information, following a legal requirement or a basis that legitimates the communication to courts or public administration bodies.

Other possible third parties to whom we can communicate your data, prior legal requirement or basis that legitimizes the communication:

  • Legal Advisors
  • Courts
  • Tax administration
  • Government agencies and public administration
  • Security forces and bodies.
  • Managers who, in order to provide the necessary services, must access certain information and/or personal information. They are in charge of the processing, for example, the transport and courier companies in charge of taking your order to the address requested. The data may be transferred to suppliers with access to data with whom the obligations and responsibilities assumed in the processing of the data are formalized, acting as Processing Managers. INDUSTRIAS AJA subscribes the corresponding contracts of processing order that include due guarantees regarding the processing of personal information, confidentiality and cancellation, destruction or return.
8. Is your data secure?

In order to ensure fair and transparent processing of your personal information, we will adopt the appropriate procedures that will include the implementation of technical and organizational measures that take into account possible risk and correct any inaccuracies identified in the personal information processed, so that the risk of any error is minimized, processing your data fairly and safely.
All the information you provide us is stored on secure servers. Unfortunately, the transmission or communication of information through the internet is not completely secure. Thus, once we have received all your information we will use strict security procedures to try to avoid any unauthorized access.
Likewise, we make sure that our service providers also have adequate security standards for the protection of personal information with respect to which they have or may have access to, in compliance with the applicable data protection legislation.

9. Changes in this privacy policy

This Privacy Policy may change over time due to possible changes in criteria followed by the competent control authority in matters of data protection at any time. INDUSTRIAS AJA therefore reserves the right to modify this Privacy Policy in order to adapt it to said criteria, as well as to jurisprudential or legislative novelties.

Latest version: May 2018.

10. Contact

If you have any questions about the processing we perform on your personal information, you can write to

11. Security

INDUSTRIAS AJA employs information security techniques commonly accepted in commercial practice, such as firewalls, access control procedures and cryptographic mechanisms, all with the aim of preventing unauthorized access to data. To do this, the user/client accepts that the supplying party obtain data for the recognition of these access controls.

Industrial and intellectual property

This website is the property of INDUSTRIAS AJA. The intellectual property rights and exploitation rights of this website, its pages, screens, the information they contain, its appearance and design and any hyperlink to other websites belonging to any subsidiary and/or company in which INDUSTRIAS AJA has participation, are your exclusive property, unless otherwise expressly stated. Any denomination, design and/or logo, and any product or service offered and reflected on this website are trademarks duly registered by INDUSTRIAS AJA, its subsidiaries and/or by the companies in which it has participation or by third parties. Any undue use thereof by persons other than their legitimate owners and without the express and unequivocal consent of the same may be denounced and pursued with all legal means existing in the Spanish legal system and/or the European Union.

The intellectual property rights and the brands of third parties will be clearly indicated and must be duly respected by every person who accesses this website; INDUSTRIAS AJA declines all responsibility for the uses that users may make in this regard; the responsibility will be exclusively of the user.

You can only download the contents, or copy or print pages of this website for personal and private use. The reproduction, transmission, modification or deletion of any information, content or warnings on this website without the prior written consent of INDUSTRIAS AJA is prohibited.

The contents offered by INDUSTRIAS AJA are subject to the rights of intellectual and industrial property and are the exclusive property of INDUSTRIAS AJA or the individuals or legal entities on which we report. With the purchase of a product or service, INDUSTRIAS AJA does not grant the buyer any right of alteration, exploitation, reproduction, distribution or public dissemination thereof; INDUSTRIAS AJA reserves all rights of this type. Any transfer of the aforementioned rights must be done with the written authorization of the owner, in such a way that the client cannot make the contents available to third parties.

Intellectual property includes, in addition to the content included in INDUSTRIAS AJA , all the graphics, logos, designs, images and source code used in its programming.

INDUSTRIAS AJA has obtained the information and materials included in the website from sources considered reliable and, although sufficient measures may have been taken to ensure that the information contained therein is correct, INDUSTRIAS AJA cannot guarantee that the information is accurate, complete and updated at all times and in all circumstances; so it should not be taken for granted that this is the case. INDUSTRIAS AJA expressly declines all responsibility for errors or omissions of the information contained in the pages of this website.

INDUSTRIAS AJA reserves the right to modify, suspend, cancel or restrict, without prior notice, the content of the website, links or information obtained through them. In no case will INDUSTRIAS AJA assume any liability arising from the incorrect use of the website by the user, both in terms of information and services contained therein.

Under no circumstances may INDUSTRIAS AJA , its branches and/or work centres, directors and/or lawyers, employees and, in general, its authorized personnel, be held responsible for any type of damages, losses, claims or costs, when these result, directly or indirectly, from the use and/or dissemination of the website or the information acquired or known through it, or from any computer virus, operational failure or service interruptions or transmission, or connection failures when you are using the website, either directly or through links or other means, constituting a warning to all users that the aforementioned events could occur.

INDUSTRIAS AJA is not responsible for those websites it does not own and which users have been able to access through links or any content made available to third parties. Any use of links or access to a website other than one’s own, will be made by the user’s own will and at their own risk. INDUSTRIAS AJA does not recommend or guarantee any information obtained through any link, and will not be liable for any losses, claims or damages arising from the use or incorrect use of a link, or the information obtained through it, including other links or web pages, for any interruption of service or access, or for any attempt to use -or misuse- a link, both when connecting to the INDUSTRIAS AJA website and when accessing the information of other web pages from it.

12. Applicable legislation and jurisdiction

The applicable Law in case of dispute or conflict related to the interpretation of the conditions of this legal notice, as well as any other matter related to the services of this website, will be Spanish.